Cancellation & Rescheduling Policy

This policy applies to all appointments, including those scheduled by attorneys, title companies, or authorized representatives.

EverCrest Notary Solutions LLC operates by appointment. Scheduling an appointment reserves the notary’s professional time and travel.

24 Hours or More Notice

Appointments canceled at least 24 hours before the scheduled time are eligible for a full refund or may be rescheduled at no additional cost.

Less Than 24 Hours Notice

Appointments canceled within 24 hours of the scheduled time are nonrefundable.

Clients may request one reschedule if the request is made at least 12 hours before the appointment, subject to availability.

Less Than 12 Hours Notice

Rescheduling requests made within 12 hours of the appointment may require a new appointment booking and payment.

No-Show Appointments

If the notary arrives at the scheduled location and:

• the signer is unavailable
• identification cannot be verified
• documents are not ready
• required witnesses are not present
• the signer refuses or cannot sign

The appointment will be considered a completed service visit; all applicable fees remain due and nonrefundable.

For professional clients, applicable fees will be invoiced in accordance with agreed payment terms.

Facility Appointments

For appointments at hospitals, nursing facilities, assisted living communities, or other care environments, the signer must be alert and able to communicate directly with the notary.

If the signer cannot demonstrate awareness of the document or if access to the signer is restricted by facility staff, the appointment will be considered a completed service visit, and all applicable fees remain due and payable.

Policy Acknowledgment

This policy is incorporated into the Terms of Service.

By scheduling an appointment, you acknowledge and agree to this Cancellation & Rescheduling Policy